Our details

Here at SmartCity Solutions we take your privacy seriously and we will only ever use your personal information as explained in this policy.

You can contact us with questions about this privacy policy at:

Data Protection Officer
SmartCitySolutions SRL
Strada Paris Nr 35
Sibiu
Romania

Telephone : +40369101010
Email: dpo@citymanager.online

How we use your information

Visitors to our website or downloads of our App

When someone visits https://citymanager.online/ or downloads our Mobile App, we collect:

• Standard internet log information such as IP address, browser version and the pages accessed
• Cookies. See our separate Cookie Policy for further information

Our legal basis for processing this information is:

• Legitimate interest: To allow us to maintain network and information security

Data is processed in the following locations:

• Our website is located in Romania
• We use a third party, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is stored in Romania; however, this data does not identify individuals. See our Cookie policy for further information about the cookies used by this service

We retain this data until:

• Access logs on our web server: 1 year after access

Using our contact forms, requests, meeting scheduler and emails

When someone uses our contact forms, requests or meeting scheduler on this website or emails us directly we collect:

• your name, email address and any information you provide in the subject and message fields, your phone number on call back requests

Our legal basis for processing this information is:

• Legitimate interest: To allow us to answer presales queries and record email exchanges with existing and potential customers. We do not use this information beyond responding to the specific query.

Purchasing our services

When someone purchases services from us we collect:

• your name, email address, organisation name, organisation address, optional sub-account details

Our legal basis for processing this information is:

• Contract: We need this information to fulfil our contractual obligations with you

Data is processed in the following locations:

• Our website is located in Romania.

We retain this data until:

• You terminate all contracts with us

Your rights

Depending on the lawful basis and the personal data being processed, you have the following rights to your data:

• The right to be informed: You can see clearly how we process your personal data and we will keep you informed if anything in this policy changes
• The right of access: You can request access to your data. We will respond to these requests within one month where the requests are not complex or numerous
• The right to rectification: You can request that your data be corrected
• The right to erasure: You can request that your data be deleted
• The right to restrict processing: You can request that we restrict processing of your data but continue to store it
• The right to data portability: You can request that your data be exported in a machine-readable format to provide data portability
• The right to object: You can object to us processing your data by using the contact details at the top of this privacy policy. Any consent given can be withdrawn at any time

How we secure your information

• We only request the minimal amount of personal data required
• We only retain personal data for as long as necessary
• We will never share your details with a third party without informing you first
• We encrypt all personal data in transit
• We carry out frequent and encrypted offsite backups of all personal data
• We configure our systems and applications following industry best practice to help mitigate intrusion
• All cloud hosted systems receive regular security scans
• We have clear security and privacy policies and regularly perform security awareness and privacy training for all staff
• Continual investment into improving security and privacy

Changes to our Privacy Policy

Any changes to our privacy policy will result in an updated “effective from” date, stated at the top of the policy.

Any major updates to our privacy policy, such as those changing the purpose or types of information collected will be clearly communicated to you on our website. Where possible, we will also notify you by email.

For further information , you can contact us at contact@citymanager.online or dpo@citymanager.online